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How To Prepare For Your Upcoming Service

Please Read Each Topic Concerning The Service You Have Requested In Order To Prepare For Your Upcoming Service. We Can't Wait To Meet You!​

No, although we would love to see you and chat with you, we are able to perform all of our exterior cleaning services without you being present at your home. If you plan to be away from home during the time of service, we simply ask that you allow our crews to have access to all areas of your property that require cleaning.
  • Please ensure that all of your doors and windows are closed and properly sealed.
  • Please ensure that we have access to all areas of your property.
  • Please ensure that we have access to a working water source.
  • Please ensure that all of your pets and children are inside the home.
  • Please move any patio furniture that is obstructing access to the specified work area.

Our pressure washing terms of service:

We are not responsible or liable for any of the following:

Pre-existing damage to any parts of your home including siding, fascia, roofing, windows, screens, concrete, pavers, stonework, brick, tile, decks, fencing, gutters, or roofing.

Standard pressure washing does not include the removal of any of the following:

Rust, oil, grease, glue, paint, caulk, concrete, or any other non-organic material.

  • Please ensure that all of your doors and windows are closed and properly sealed.
  • Please ensure that we have access to all areas of your property.
  • Please ensure that we have access to a working water source.
  • Please ensure that all of your pets and children are inside the home.
  • Please make sure to water all of your plants thoroughly before our crew arrives.

Do I need to be concerned about my plants?

In order to clean your roof with zero chance of damage and ensure the greatest lifespan of your roof, we will wash your roof with a heavy-duty detergent and/or sodium hypochlorite. The use of soft washing with sodium hypochlorite completely removes the risk of using high pressure on your roof however it does come with some other inherent risks. The use of sodium hypochlorite on your roof is for the purpose of killing any organic living matter on the shingles or tiles of your roof. That being said, it is possible that the run-off of sodium hypochlorite could harm other organic plant life near your home. We cannot guarantee that your landscaping will be completely unaffected and you should be wary of any roof cleaner that says otherwise. We will do all that we can to help mitigate the risks of our cleaning detergents affecting plant matter around the base of your home. We’ll do this by pushing the water runoff towards areas with less plant matter. We will also dilute all concentrations of cleaning detergent by heavily watering all surrounding vegetation before and after the job. All of these precautions will help to greatly reduce the risk of affecting plant matter, but if you do notice any issues please give us a call right away!

  • Please ensure that all of your doors and windows are closed and properly sealed.
  • Please ensure that we have access to all areas of your property.
  • Please ensure that we have access to a working water source.
  • Please ensure that all of your pets and children are inside the home.
  • Please remove all of your screens from your windows.
  • Please move any patio furniture that is obstructing access to your windows.

What if it rains on the day of service?

In order for us to keep our schedule intact and promptly serve all of our customers, we do continue to schedule window cleaning jobs even if there is rain on the forecast. We are able to clean windows in light rain no problem but if there is heavy rainfall we will need to reschedule. Rain typically does not affect freshly cleaned windows but if you happen to see any spots within 2 days please let us know right away and we will touch up the windows for you free of charge.

Our window cleaning terms of service:

Regular window cleaning does not include the removal of any of the following: Glue, paint, artillery fungus, calcium, mineral deposits, or any adhesives.

For any of these situations, removal of paint or hard water stains in particular, a tempered glass waiver must be signed.

  • Please ensure that we have access to all areas of your property.
  • Please ensure that we have access to a working water source.
  • Please ensure that all of your pets and children are inside the home.
  • Please let us know where you would like us to dispose of the debris that is extracted from your gutters.

Our gutter cleaning terms of service:

AllClean House Washing is not responsible for any pre-existing damages to your gutters or your siding. We are not responsible for the outcome of your gutters in any way if they are not in good condition or any of the following criteria is present: loose nails, rotting wood, or any visible detachment of the gutter from the house. If your gutters need downspout clearing, we do offer this service but we do not provide underground clearing of the downspouts.

Payment is always due immediately upon completion of the job. If you are home during the cleaning, you may provide payment to one of our crew members in the form of cash, check, or credit card. If you are not home, we’ll email you an invoice with a link to our secure payment portal which you can then pay directly with a credit card.

All commercial cleaning services provided by AllClean House Washing are subject to net 30 payment terms. Your invoice will be sent via email, containing a link to our secure payment portal.

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